Training Course Portfolio

Customer/Client Relationship

• Customer Care
• Dealing with Difficult Customers
• Face to Face Customer Service
• Providing Exceptional Client Service

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People Skills

• Assertiveness (1/2 or 1 day)
• Counselling Skills
• Dealing with Complaints
• Effective Interviewing Skills for Management
• Getting the Best from your Negotiations
• Interviewing Techniques
• Leadership Skills
• Managing Time and Delegation
• Report Writing for Non-Native Speakers
• Team Building and Development

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Quality Assurance

• Choosing the Right Quality Management System
• Introduction to Quality Management
• Quality Auditor Refresher Course ISO 9001:2000
• Quality Management Systems - Introduction

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Self Management

• Action-Orientated Minute Taking
• Assertiveness
• Dealing with Conflict
• Developing Creativity
• Effective Management of E-mail
• Effective Performance Management
• Managing Time, Managing Meetings & Improving Personal Effectiveness
• Stress Management - in the Workplace and Life
• Stress Management - Personal Stress Management
• Stress Management - Thriving on Pressure, Managing Stress Positively

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Supervising & Management Skills

• Creating a Culture of Innovation
• Developing Effective Report Writing Skills
• Effective Meetings
• Group Facilitation and Decision Making
• Influencing & Negotiating Skills
• Management Skills for the Newly Appointed Manager
• Managing Change
• Managing Non-Native Speakers
• Oral Communication
• Presentation Skills (2 days)
• Problem Solving and Decision Making
• Recruitment – Selection – Promotion
• Reward Structures
• Train the Trainer
• Written Communication Skills
• Written Communications and Reports

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