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Conflict Management

Conflict Management


Conflict is something we encounter often in our working lives. Too often it interferes with our working lives, causes distress and harms individual and team performance. However, conflict can be constructive too and lead to better working relationships.

This course examines what skills we need to make conflict constructive, not destructive, and enables participants to begin developing those skills. Participants feel more able to deal with conflict when it arises and seek a positive resolution.

Aims & Objectives:

Aims & Objectives:

To enable participants to better deal with conflict in their working lives

Learning outcomes:

On completion of this course, delegates will:

  • be able to describe the difference between destructive and constructive conflict
  • be aware of strategies for handling conflict
  • be aware of their own attitudes to conflict
  • have practised giving constructive feedback
  • have an action plan for improving the way they handle conflict in the future.

Course Outline:

  • Introductions and ground rules
  • What do mean by conflict? Constructive and destructive conflict
  • Causes of conflict
  • Our own attitudes to conflict
  • Giving feedback
  • Strategies for managing conflict
  • Giving feedback
  • Action planning
  • Interactive Exercises
  • Individual or Group Exercises
  • Discussion
  • Tutor input
  • "The training was excellent. It has made me really think about the way I deal with conflict"
  • "Essential course if you work in a "people job"
  • "I will think before I act when dealing with conflict"
  • "Conflict can be positive as well as negative... and I now have more tools to use to address it"
  • "I feel more able to deal with issues as soon as possible, not leave them to fester"
  • "I will be more aware of the way I approach different situations and handle them"
  • "The course promotes and encourages more positive human interaction"
  • "The course gave me increased knowledge and pragmatic strategies"
  • " I am going to be more specific when giving feedback"

Intended For:

People who interact with or manage people in groups and teams