Management Skills and Supervision in Care Settings

Aims & Objectives:

To enable and empower delegates with the knowledge and skills to manage a care setting and the people who work in the care setting. The course has been devised so that delegate would benefit from attending either the management module, the supervision and appraisal module or both. The emphasis is on practical skills and techniques which actually work in a care setting, backed up with good practice and theory.

Course Outline:

Management Module (morning session)

  • Management & reporting structures
  • Leadership
  • Good customer service
  • Maintaining standards

Supervision and Appraisal Module (afternoon session)

  • Legislation
  • Supervision - theory and practice
  • Appraisal - theory and practice