Effective Performance Management


Many organisations use some form of employee appraisal, but few employers and even fewer employees get any real and lasting benefit from the process. A recent survey found that over 90% of the organisations questioned, confirmed they used appraisals - but more detailed investigation revealed less than 10% felt they benefited from the activity.

There are many reasons why appraisals fail to deliver - some are:

  • Inconsistency
  • Lack of commitment by employer and line manager
  • This then leads to disillusionment by the employee
  • Poor communication - leading to misunderstandings and misconceptions
  • Lack of effective actual job description - leading to non existence of any realistic means of measuring performance
  • No effective setting of goals and standards - to be measured against
  • Too close a link with salary
  • Unskilled Performance Managers

Aims & Objectives:

How to:

  1. Establish a work climate conducive to productive performance management
  2. Initiate and maintain positive communication about work performance versus work expectations
  3. Help employees prepare properly for performance appraisal
  4. Prepare and conduct performance discussion which encourages an exchange of information and produces better results
  5. Follow through on agreed commitments.

Course Outline:

The course starts by examining, in detail why Appraisals produce mixed results. The preparation by both parties is a fundamental ingredient in any successful Management system so the course continues by examining "how to prepare effectively". Establishing Performance Management "good practice" follows.

Finally ensuring the commitment to the follow-up process is essential - particularly feedback and delivering agreed commitments.

  1. The Essentials of Better Performance Management
  2. How to prepare for more effective Performance Management
  3. Managing Performance
  4. Providing effective follow-up

Intended For:

Anyone [at all levels] who is currently or will shortly be trying to manage his or her team more effectively .