Do you find yourself always doing things that other people want you to do? Do you find it difficult to stand up for yourself in meetings? Do you wish that you could be more effective in getting your point of view across? If you do, then you need to develop your assertive skills to enable you to communicate in a clear and rational manner which will enable you to be more effective both professionally and personally.

Aims & Objectives:

Learning outcomes:

  • Delegates will understand what Assertive behaviour is
  • Delegates will understand some key methods to improve your assertiveness
  • To be able to recognise different types of behaviour
  • To understand what assertive behaviour is
  • To be able to communicate in an assertive manner

Course Outline:

  • Welcome, introductions & objectives
  • Our communication style
  • Understanding behaviour
    • Characteristics of assertive, aggressive and non-assertive behaviour
  • Developing verbal & non-verbal assertive skills
  • Building rapport & managing relationships assertively

Mode of Delivery:

The programme will involve:

  • Group & individual exercises
  • Facilitated group discussions
  • Facilitator input

Intended For:

Anyone who wants to develop their confidence