Written Communication Skills


The course is designed to make delegates aware of a variety of proven techniques which will assist them in developing their written communication and report writing skills. The course will concentrate on the basic elements necessary to achieve effective written communication in all formats, including report writing.

Aims & Objectives:

This course will enable delegates to:

  • Explain the steps involved in creating a written document
  • Describe the type of words that need to be used
  • Demonstrate how to construct sentences and paragraphs
  • Define the common punctuation used in documents
  • Explain the key sections that a report will include
  • Construct a business letter; business email and proposal document following standard business practice

Delegates will be able to:

  • Understand the basic elements of written communication
  • Be aware of techniques for improving report writing skills
  • Understand the need for business etiquette in using the written word

Course Outline:

Course Outline:

The communication process:

  • Defining the need for written communication
  • Understanding how you will impact on the communication

The words that are used:

  • The type of words used
  • Structuring the words into sentences and paragraphs
  • Grammar and punctuation
  • Planning and preparation

The types of written communication

  • Report writing:
    • The format and style used in business
    • The presentation of your report
  • Email etiquette
  • Business letters
  • Proposal documentation

This programme will involve the participants in individual and group exercises to enable them to practice the knowledge gained in a safe environment.

Delegates will have a greater understanding of how to communicate using the written word in a business context.

Intended For:

Graduates, and those who have English as a second language