General Data Protection Policy

Symmons Madge Associates Ltd - Commitment to Privacy 

Symmons Madge Associates is fully committed to upholding its Privacy Policy. Providing the company with your personal information is an act of trust; an act that is taken very seriously by Symmons Madge Associates. This Privacy Policy will outline details on how information is collected, protected and used by Symmons Madge Associates. Information is also provided on how to amend, remove or request your data. Our collection and storage of data practices are in accordance of the General Data Protection Regulation 2018 (GDPR).

Method of Collecting Information

"Cookies" may be used to gather statistical information that will assist in understanding what users find interesting and useful throughout the Symmons Madge Associates website. These cookies are a small piece of data, identifying you only by random number (e.g. #15678). No personal information can be identified about the user through cookies. This numerical data is sent to your browser from a web server and then stored onto your computer's hard drive. Through modification of browser preferences, a user can elect to accept all cookies, receive notification when a cookie is set or decline all cookies. Alterations to these settings may, however, affect the functionality of the Symmons Madge Associates website.

Type of Information Collected 

Information we collect automatically:
When visiting the Symmons Madge Associates website, general information that will not personally identify you may be collected. Types of information include data about pages visited, duration of page view, regional location before accessing the Symmons Madge Associates website, navigational habits of users along with details on browser (including Internet Protocol 'IP' addresses or browser configurations) and operating systems. This information alone will not identify an individual. Instead, it provides statistics that are used to analyse and improve Symmons Madge Associates websites for SEO purposes. We use Google Analytics to analyse the use and performance of our website. Google's privacy policy is available at:

Information you voluntarily provide to us:
Personally-identifiable information is defined as any personal information that could identify you. When you place an order, or create an account with us, consult with our customer service team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, delivery information, email address, phone number, and any purchase history you may have with Symmons Madge Associates.

Access to Information 

Personal information (name, delivery address, contact number, e-mail address, DOB) may be shared with third parties, such as, couriers and delivery services, providing services for Symmons Madge Associates. In all cases, these third parties are contractually required to keep that information confidential. They are not authorised by Symmons Madge Associates to use that information for any other purpose than to carry out the services they are performing for Symmons Madge Associates. Information may only be disclosed to third parties if consent is received, if we are compelled or authorised to do so by law, or if there is a reasonable belief that there is a threat to someone's life or health.

Symmons Madge Associates require you/your employer to provide us with your email address to access our online e-learning courses held with Microsoft Teams and is used for internal course administration only. Microsoft Teams’s privacy policy is available at:

The Symmons Madge Associates Website contains an opt-in mailing list. Potential customers can choose to be placed on the mailing list by emailing . Should you change your mind and wish to remove your name from the mailing list, simply unsubscribe by clicking the “unsubscribe” link at the bottom of our emails. We use Mailchimp to send out marketing emails and materials. Subscribers email addresses are stored on this database. Mailchimp’s privacy policy is available at:

You should be aware that if we are requested by the police or any regulatory government authority investigating suspected illegal activities to provide your user information or information concerning your activities whilst using the service we shall do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use that is deemed by us to be inconsistent with the above terms.

Security and Storage of Information Collected 

Symmons Madge Associates is committed to maintaining the security of data collected and protecting it from loss, misuse or alteration. This applies to demographic information, website usage information and personally identifiable information. Any data collected is stored on secure Symmons Madge Associates servers that can only be accessed by authorised Symmons Madge Associates personnel. To safeguard all information collected, Symmons Madge Associates and its employees follow the practices in this Policy. Access or use of information for any purpose other than those explained in this Policy will not be authorised.

When requesting information about our services, on the Symmons Madge Associates website, customers are required to provide some personally-identifiable information to link their order to them. This information includes: name, address, e-mail address, contact number, IP address. This information will be stored on our servers for any future purchases, reference on any past purchases and for the purpose of after sales support.

The data that we collect is retained for the purpose of processing your orders; administering your account and billing; settling accounts; dealing with requests, enquiries or complaints and other customer care related activities; facilitating delivery services from third party couriers; debt recovery or insurance agencies; legal actions; marketing purposes and all other general administrative and business purposes.

Amending, Removing or Requesting Your information 

If you would like to amend, remove or request a copy of any personally-identifiable information you have submitted to Symmons Madge Associates, please send a request to As soon as your request is received, Symmons Madge Associates will amend, remove or supply you with any information that could be used to identify you. Information would only ever be disclosed if required or authorised by law. Once removed, your data will no longer be accessible by Symmons Madge Associates.

Changes to the Privacy Policy

To fully protect your privacy, Symmons Madge Associates reserves the right to amend this policy at any time and for any reason. Amended terms will be posted via the Symmons Madge Associates website as they occur and you are encouraged to check back frequently for updates. This privacy policy was last amended in November 2020. 

If you have any questions or comments regarding this policy, please contact Symmons Madge Associates at

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