Symmons Madge Associates Ltd - Commitment to Privacy
Method of Collecting Information
"Cookies" may be used to gather statistical information that will assist in understanding what users find interesting and useful throughout the Symmons Madge Associates website. These cookies are a small piece of data, identifying you only by random number (e.g. #15678). No personal information can be identified about the user through cookies. This numerical data is sent to your browser from a web server and then stored onto your computer's hard drive. Through modification of browser preferences, a user can elect to accept all cookies, receive notification when a cookie is set or decline all cookies. Alterations to these settings may, however, affect the functionality of the Symmons Madge Associates website.
Type of Information Collected
Information we collect automatically:
Information you voluntarily provide to us:
Personally-identifiable information is defined as any personal information that could identify you. When you place an order, or create an account with us, consult with our customer service team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, delivery information, email address, phone number, and any purchase history you may have with Symmons Madge Associates.
Access to Information
Personal information (name, delivery address, contact number, e-mail address, DOB) may be shared with third parties, such as, couriers and delivery services, providing services for Symmons Madge Associates. In all cases, these third parties are contractually required to keep that information confidential. They are not authorised by Symmons Madge Associates to use that information for any other purpose than to carry out the services they are performing for Symmons Madge Associates. Information may only be disclosed to third parties if consent is received, if we are compelled or authorised to do so by law, or if there is a reasonable belief that there is a threat to someone's life or health.
You should be aware that if we are requested by the police or any regulatory government authority investigating suspected illegal activities to provide your user information or information concerning your activities whilst using the service we shall do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use that is deemed by us to be inconsistent with the above terms.
Security and Storage of Information Collected
Symmons Madge Associates is committed to maintaining the security of data collected and protecting it from loss, misuse or alteration. This applies to demographic information, website usage information and personally identifiable information. Any data collected is stored on secure Symmons Madge Associates servers that can only be accessed by authorised Symmons Madge Associates personnel. To safeguard all information collected, Symmons Madge Associates and its employees follow the practices in this Policy. Access or use of information for any purpose other than those explained in this Policy will not be authorised.
When requesting information about our services, on the Symmons Madge Associates website, customers are required to provide some personally-identifiable information to link their order to them. This information includes: name, address, e-mail address, contact number, IP address. This information will be stored on our servers for any future purchases, reference on any past purchases and for the purpose of after sales support.
The data that we collect is retained for the purpose of processing your orders; administering your account and billing; settling accounts; dealing with requests, enquiries or complaints and other customer care related activities; facilitating delivery services from third party couriers; debt recovery or insurance agencies; legal actions; marketing purposes and all other general administrative and business purposes.
Amending, Removing or Requesting Your information
If you would like to amend, remove or request a copy of any personally-identifiable information you have submitted to Symmons Madge Associates, please send a request to Admin@symmonsmadge.co.uk. As soon as your request is received, Symmons Madge Associates will amend, remove or supply you with any information that could be used to identify you. Information would only ever be disclosed if required or authorised by law. Once removed, your data will no longer be accessible by Symmons Madge Associates.
If you have any questions or comments regarding this policy, please contact Symmons Madge Associates at Admin@Symmonsmadge.co.uk